< Refund Policy Terms >
Chapter 4. Refunds and Changes for Paid Content Services
Article 18 [Refund Policy under Applicable Laws]
① Refunds shall follow the refund provisions under these Terms, the Act on the Regulation of Terms and Conditions, the Online Digital Content Industry Development Act, and the Act on Consumer Protection in Electronic Commerce, etc.
② Cases where consumers cannot withdraw their purchase subscription under the applicable laws in the preceding paragraph include the following.
1. Where information stating that withdrawal is not possible for the relevant Content is included in the display information.
2. Where trial products are provided.
3. Where temporary or partial use methods are provided.
③ The Company provides “trial products” corresponding to Paragraph 2, Subparagraph 2 of this Article, including course previews.
Article 19 [Company Refund Policy]
① Members must express their intention to request a refund or change to the Company by wired or wireless means. The Company shall receive the refund request and, after confirming the Member’s request and the refund policy, process the refund as quickly as possible.
② Members may request a refund for paid Content Services from the Company according to the following matters.
However, actions such as receiving lecture materials shall be deemed as taking one course per file.
③ If a file is downloaded to a PC or mobile device through the download service, the relevant course shall be deemed to have been taken.
1. Refund
(1) Principle
① Courses consisting of 5 or more lessons: For courses consisting of 5 or more lessons,
a full refund is available if fewer than 7 days have passed from the payment date and the Member has taken 3 or fewer lessons, excluding course previews.
However, regardless of the period, refunds are not available if the Member has taken the displayed number of lessons.
② Courses consisting of fewer than 5 lessons: For courses consisting of fewer than 5 lessons, a full refund is available if the Member has watched only the course preview within 5 days from the approval date.
③ Cases where refunds are not available: Refunds are not available if more than 7 days have passed after payment,
if the Member has taken 3 or more lessons excluding preview lessons regardless of the period, or if the course progress rate is 20% or higher.
④ Cases where exchange is available: If no course has been taken after payment and 7 days have not passed, the course may be exchanged or changed.
A refund or additional payment may be required depending on the price difference.
⑤ Points: Points provided free of charge by the Company to Members are not refundable.
⑥ In the case of Free Pass courses, which are offered as event-based products, bundled courses are treated as one subject rather than multiple individual subjects, and the above provisions apply.
⑦ If a refund request is determined to be malicious, such as repeatedly requesting a full refund after taking only the necessary parts and then repurchasing the same course,
the Company shall deduct 10% of the course fee plus the amount corresponding to the number of courses taken before refunding.
Refunds are not available if such requests are made three or more times for the same reason.
⑧ Unlimited courses follow the refund policy above, and a full refund is available if fewer than 7 days have passed after payment and the Member has taken 3 or fewer lessons,
excluding course previews.
2. Changes and Exchanges
① If a course that meets the refund conditions is changed to another course, the course may be exchanged through additional payment or refund of the price difference.
② For exchanged courses, additional exchanges or changes are not available due to policy or change of mind.
3. Refunds During Event Periods
① If an event notice exists, Members who applied for a course one day before the event start date may receive a refund or coupon equivalent to 50% of the discount amount.
② Separate refund requests are not available for course applications made two days or more before the event start notice.
③ It is prohibited to refund an existing course and repurchase the same course to receive an event discount.
④ Even if the course meets the refund conditions, in this case a refund request may be made after the event ends. The refund conditions follow Article 19, Section 1. Refund.
4. Repayment
When applying for repayment, mileage designated by the Company shall be credited as follows:
payment of 200,000 KRW or more: 10,000 KRW credited | 400,000 KRW or more: 15,000 KRW credited | 600,000 KRW or more: 25,000 KRW credited | 1,000,000 KRW or more: 50,000 KRW credited.
* If repayment is made using mileage, additional mileage corresponding to the repayment will not be credited.
5. Suspension of Services Due to Company Circumstances
If the Company is unable to continue the Services due to unavoidable reasons, it shall notify Members and process refunds as quickly as possible.
6. Forced Withdrawal
If a Member is forcibly withdrawn by the Company due to violation of applicable laws or these Terms, the refund provisions of this Article shall not apply.
