This issue usually occurs when the player closes due to a false detection.

Since this may happen because of various software or system environments installed on the user’s PC, most cases are caused by false detection.

In this case, there are no restrictions related to unauthorized recording or service use, so you can use the service with confidence.

(When running the video player, we recommend closing other programs as much as possible before watching.)

If the issue continues to occur for an unknown reason, remote support is available through the Video Support Center.

Please submit a remote support request with the information below, and we will process your request.

If you experience any inconvenience while using the service, please feel free to apply for support.

1. Preferred remote support date

(Available hours: Monday-Friday | 10:00-22:00 in KST)

2. Issue details

(Detected even though there is no recording program and no recording attempt was made)

3. Contact number for remote support

Once you provide the three items above, we will do our best to provide remote support at your preferred time.